A Patient Centered Medical Home

We appreciate the opportunity to provide you with medical services. Our goal is to create a partnership with each patient in order to acheive the highest level of care for you and your family.
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Inpatient Care

Our adult patient population is now cared for by specialists in hospital based medicine while at Munson Medical Center. Inpatient care by the Munson Medical Center Hospitalists allows our primary care physicians to focus more attention on their office practice. The collegial relationship between the MMC Hospitalists and West Front Primary Care physicians allows for improved continuity of care.

Referrals

Referrals are made to specialty physicians when we believe their expertise is essential. However, most health problems can be treated by our staff. Your West Front Primary Care provider must evaluate your condition before a referral is considered, especially if you belong to an HMO. This system is more expeditious, more cost effective and gives you continuity of care in a familiar environment.

Payment for Services

We expect payment in full for services on the day they are received, unless we contract with your insurance company. All elective surgeries must be paid in full prior to the procedure. We accept Visa and MasterCard.
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Prescription Renewals

There is an optimal time for prescriptions to be re-written: At a scheduled office visit, before your prescriptions run out. This allows your doctor or nurse practitioner to monitor the clinical and laboratory effects of your prescription medications, and adjust the dose in a timely fashion. Please make your follow-up appointment in plenty of time before your prescription has run out. If this is impossible, please call (231) 935-8945, and follow the instructions given, allowing 48 hours for your prescription to be filled. No controlled substance renewals will be made on weekends.

In Office Pharmacy

West Front Primary Care has a limited number of low-cost generic medications available for sale for our patient's convenience. These medications are dispensed on a cash basis only, and will not be billed to insurance.

Preparing for Your Office Visit

In order to make the best use of your appointment time, please bring a current list of all your medications, including name, dosage and frequency, or bring the medications themselves. If you record your blood pressure or blood sugars, bring that information with you as well. You should also write down all the questions and concerns you would like to address during your office visit. If you are a brand new patient, a detailed medical and surgical history and a list of your allergies is always helpful.

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information.

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Services We Provide

• Preventative medicine for children and adults
• Routine physical examinations
• Women's health care
• Health screening tests such as blood analysis, urinalysis, E.K.G., Bone Density, spirometry, and Holter monitor
• FREE immunizations for qualifying children
• Office surgical procedures such as skin biopsies, excisions, wart removal, vasectomy, flexible sigmoidoscopy, colposcopy, endometrial biopsy and   joint injections
• Consultations for patients traveling outside the United States including recommended vaccines. (not covered by any insurance)
• Osteopathic manipulation

Illnesses and Injuries We Treat

• Acute illnesses, such as infections
• Sprains and fractures
• Lacerations
• Sports-related and occupational injuries
• Chronic illnesses, such as asthma, arthritis, high blood pressure, high cholesterol, diabetes and depression
• Skin diseases

Office Hours

Monday - Friday:   8:00am to 8:00pm

Saturday:   9:00am to 3:00pm

Scheduling Appointments

Appointments may be arranged by calling the office at (231) 935-8930.

Try to schedule appointments for physical exams, checkups and follow-up visits for ongoing problems well in advance, so that patients with urgent problems can be seen in a timely manner.

Missed Appointments

If you cannot keep an appointment, we ask that you call to cancel it as soon as possible. We request cancellation notification at least 24 hours in advance to allow scheduling another patient during that appointment time.

Same Day Care

Should an acute problem arise and you need to be seen that day, we will try to schedule an appointment with your own West Front Primary Care physician or nurse practitioner.

When this is not possible, our Same Day Care practitioner will see you instead. The Same Day Care clinic is open 12:00pm to 8:00pm Monday through Friday and 9:00am to 3:00pm on Saturdays. Appointments are still required. Hours subject to change.

Emergencies

In a severe, life-threatening emergency, you should always call 911 first.

But, during the hours when our office is open, you should never have to visit an urgent care center or emergency room for non-life-threatening illnesses or injuries. Our office is open until 8:00pm on weekdays and until 3:00pm on Saturdays.

If an emergency arises when the office is closed, our answering machine will direct you to call the Munson Hospital switchboard at (231) 935-5000 to page our on-call staff physician.